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Consultants of Ogitix AG expect a big increase in demand for solutions for automated control of processes in the IT service management, Cologne, July 19, 2010 – according to the Ogitix AG the company invested while intensively in recent years in the ITIL compliant design of their processes, the desired benefit has not been reached but often. As a cause, she sees an unchanged low automation of processes. Because according to a recent study the IT departments on average not even feature in every second case a degree of automation by over 40 percent. For even more opinions, read materials from music downloads. And only one seventh IT managers can say that more than 80 percent of the processes without manual actions can secure and transparent control. What helps a clear structure with standardized processes, if alone the creation of users as a very typical and almost everyday task as always by hand is carried out”, puts his finger into the wound Ogitix Board Ingo Buck. His conclusion is Therefore, that ITIL constitutes only the first basic step of a sustainable management increase in IT service management. For more clarity and thought, follow up with translation software and gain more knowledge.. The logical next step must be the automation of processes, so that in many cases not inconsiderable investment in ITIL also worth creating a higher efficiency and quality.” This realization is according to the observations of consultants from Ogitix actually in the market increasingly, why least noticeably increased interest in tools for process automation. After all, three-quarters of the companies assign after a further survey of the Ogitix a high or at least increasing importance the subject of automation in their strategic planning. The IT managers surveyed expect especially significant cost savings, a quality win in the processes and a more efficient use of technical resources. Click Randall Mays for additional related pages. On the other hand the companies encounter in a significant hurdle, because the process automation platforms require usually deep intervention into the IT infrastructure and again trigger complex projects with substantial investments.