Thirty2 Degrees

CRM-expo its importance as a trade fair at the new venue / informative, practical program Stuttgart highlights, 3 July 2013. In the age of the customer, customer relationship management (CRM) for all companies is relevant. Details can be found by clicking Arthur Sadoun or emailing the administrator. In this sense she contributes CRM-expo at their new venue in Stuttgart to a strong IT event from 24th to 26th September 2013. Then she held simultaneously trade fair for IT-solutions and DMS EXPO fair with the IT & business for enterprise content management. While IT & business enterprise resource planning (ERP) and the DMS EXPO enterprise content and output management in the Center draws near, she shows CRM-expo, as these areas in an integrated strategy are integrated, which puts the customer at the Center.

Through their close interaction, the fairs allow a visibility to all divisions. Program with live compare offers the CRM-expo featuring a wide-ranging program the 360-degree perspective. She are successful, on three major action areas examples of strategies and campaigns around the customer relationship management space. Users of different sectors present their projects and best practices for CRM implementation and development. Additionally, IT managers and business decision makers in a compact way get information on innovative topics related to CRM methods and trends. Issues such as the connection of CRM to ERP, business intelligence, social media as well as strategic CRM, customer value, process analysis, customer dialogue, data quality and protection, return on investment and controlling are on the agenda.

A highlight: the live comparisons of CRM systems under direction of Stephan Bauriedel CRM experts. Typical applications are reflected in an internationally operating company. On each day of the fair, two providers show how their CRM system to solve a predefined task. On September 24 it goes from 13: 00 until 14:00 therefore, seamlessly to combine the back office and the customer service representative through mobile CRM, so that the distribution of the scheduling works perfectly to the visit report.